Returns & Exchanges

At King's Wine Cellar, we strive for perfection in every bottle, but if your selection is corked or damaged, we offer a 14-day return window for a full refund or exchange. Please ensure all returned items are in their original packaging with the seal intact, unless the product is being returned due to spoilage.

1

Initiate Your Request

Contact our sommelier team via email or phone within 14 days of delivery to report a damaged or corked bottle.

2

Verify the Issue

Provide photos of the damaged packaging or describe the taste profile if the wine is suspected to be oxidized or cork-tainted.

3

Secure Packaging

Carefully repack the bottle in its original protective shipping container to prevent further breakage during its return transit.

4

Receive Refund or Credit

Once our cellar team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing